Buzz works by integrating with your property management system (PMS) to sync resident names, balances, contact information, and a lot of other information about your community and residents. Our Smart Assistant uses this information in its messaging and responses.
Question: How does Buzz get information from my property?
Answer: Buzz has certified integrations with Yardi, Entrata, RealPage/OneSite, and ResMan.
Question: How often does Buzz sync data?
Answer: Buzz syncs data each hour, not in real-time.
Question: If I post a payment to a resident's ledger, why doesn't the balance change in Buzz?
Answer: Balances, move in/out activity, etc., will update within an hour to match your PMS.
Question: I know a resident has a phone number in my PMS. Why isn't it in Buzz?
Answer: Our system requires that phone numbers be unique per person. Make sure that phone number isn't already being used by a roommate or other resident.