General
Handy information to general topics.
Add new properties to BuzzLearn how to add more properties to your Buzz account.
Adding a new user - Account OwnerTo add a new user, your user must have the Account Owner role in Buzz.
Cancel an Expected PaymentHow to cancel an expected payment in Buzz
Change property branding for emailsLearn how to update the branding for emails sent by Buzz to match your property branding.
Change property late fee dayLearn how to change the day late fees are applied at your property through the Buzz settings.
Change property office notification email addressLearn how to update the email address where Buzz sends property-level notifications and important communication.
Change your Smart Assistant VoiceLearn how to change the voice of your smart assistant through the Buzz settings.
Create a Pending PaymentCreate a pending payment for a resident.
Create an Expected PaymentHow to create an expected payment manually in Buzz.
Disabling a UserTo disable another user, your Buzz user must have the Account Owner role.
Edit Expected PaymentHow to edit an expected payment in Buzz.
Editing a userTo edit a user, your Buzz user must have the Account Owner role.
Enable Communication for Eviction ResidentsLearn how to seamlessly enable communication for eviction residents in Buzz with this quick and easy support guide.
How to cancel Buzz for a propertyA simple few steps to cancel a site from Buzz.
Log out of BuzzHow to log out of your account on Buzz.
Pausing Property Communication - Regional Manager and aboveFrom time to time, you may wish to pausing all communication from Buzz at your property until a certain date.
Property Reporting for Current and Past Residents - Buzz UserFor regular Buzz Users, reports on Buzz's performance can be pulled from the People Tab.
Require full Payment for Property - Buzz UserSetting up payment requirement
Resetting a user's passwordTo reset another user's password, your Buzz user must have the Account Owner role.
Residents Missing a Phone NumberBuzz uses the phone numbers for each resident as provided by your property management system.
Send a text to a ResidentLearn how to send a text message to a resident through Buzz.
Send an email to a ResidentLearn how to send an email to a resident through Buzz.
Sending a voicemailIn addition to SMS and email messages, you can manually send a voicemail message to a resident's phone in their Conversation page.
Smart Assistant Message Intensity - Buzz UserModifying the Smart Assistant's message intensity.
Switch Properties as Multi-Site ManagerLearn how to switch between properties if you manage multiple sites.
Update your Office Phone NumberLearn how to update the phone number used by Buzz in the settings.
Updating Property Office Hours - Regional Manager and aboveLearn how to update the property office hours
Updating Resident Contact InfoResident contact info can be updated in your property management system. Updates will sync to Buzz within an hour.
View and Download Conversation HistoryHow to download a resident's entire conversation history from Buzz.
Managing Partial Payments and Eviction SettingsGuide on configuring PMS & Buzz to manage partial payments during eviction stages; ensures compliance with notice periods.